WHY CAN'T I LOG INTO MY ACCOUNT?
RVCA LAUNCHED A NEW E-COMMERCE STORE ON MAY 17, 2012 AND REQUIRES THAT YOU CREATE A NEW ACCOUNT. WE DO APOLOGIZE FOR THIS INCONVENIENCE! TO CREATE A NEW ACCOUNT, CLICK HERE. FOR QUESTIONS REGARDING YOUR OLD ACCOUNT, PLEASE CALL CUSTOMER SERVICE AT 1-855-253-3070.
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at firstname.lastname@example.org or by calling (855) 253-3070.
How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at email@example.com or by calling (855) 253-3070.
There is a problem with my shipment, what should I do?
Please contact customer service at firstname.lastname@example.org or by calling (855) 253-3070 .
My order never arrived.
Please contact customer service at email@example.com or by calling (855) 253-3070.
How can I get a copy of my invoice?
A copy of your invoice can be obtained by contacting our customer service department at firstname.lastname@example.org or by calling (855) 253-3070 .
I ordered the wrong stuff! What do I do?
Once you place an order at RVCA, you cannot make changes through the online store. Please call us as soon as possible, so we can cancrel your order before the goods ship. For assistance please email email@example.com or call us at (855) 253-3070.
When will my order ship?
Items normally ship UPS SurePost/Mail Innovations, a service which partners with the USPS for residential delivery (actual transit times are from 2 to 7 days from shipment). A shipping confirmation email will be sent when your order leaves our warehouse. RVCA currently ships exclusively to continental US, Alaska and Hawaii addresses.
Timing of billing
Your credit card will only be charged once your order has shipped. Most orders ship within two days of receiving your order. You will receive a shipping confirmation email once the order has shipped from the warehouse.
Do I have to pay sales tax?
Only residents in NY, CA and HI are required to pay sales tax.
Accepted forms of payment
We accept the following credit cards: Visa, Mastercard, American Express and PayPal. *Please note: The credit card must have a United States billing address.
If I order the wrong size can I return the item?
Unused product may be returned using our free return shipping labels for full refund within 30 days of purchase. We do not offer direct exchanges. If you wish to exchange product, you will need to return the unwanted product for a full refund, and contact customer service at (855) 253-3070 or email us at firstname.lastname@example.org. Please allow 7-14 days from return receipt for credits to be issued.
How do I return an item when I completed a purchase as a guest?
Can I return an item that I have used?
Sorry, only products in new unused condition will be accepted for returns. View return policy
All products are covered under our standard warranty policy.
What is a CSC code?
A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. Visa Your identification number is the 3-digit number found on the back of your credit card near the signature panel.
Is your site secure?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
How do I ship to military addresses?
RVCA offers Economy shipping service to APO/FPO U.S. military addresses. Expedited shipping methods are not available. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses, however most orders take approximately 7 to 14 business days. Address form entry instructions:
City: Enter your APO, FPO or DPO designation.
State: Select Armed Forces Americas (AA), Armed Forces Europe (AE) or Armed Forces Pacific (AP) in the State pull down menu.
Country information is not needed for international military addresses. A typical military address might be entered online as follows:
How do I return items that were shipped to a military address?
For orders shipped to US military addresses, follow the instructions here to print a return label. For orders shipped to military addresses outside the US, please contact customer support at email@example.com or (855) 253-3070 to obtain a return authorization number. Then you will need to ship the items you are returning using the carrier of your choice. Unfortunately we cannot refund any fees charged by that carrier. Please keep the tracking number provided by your carrier for your records as proof of your return shipment.