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FAQ

MY ACCOUNT AND RVCA INSIDER

How do I sign in?

If the user name and password you've used in the past is no longer working, you may need to create a new account. We apologize for the inconvenience. We recently gave our site an exciting new look and behind-the-scenes overhaul. We hope you like it!

Why is my personal information no longer in My Account?

We recently gave our site an exciting new look and behind-the-scenes overhaul. We hope you like it! If you created an account with us Feburary 19, 2019 or earlier, you will need to create a brand new account. Your new account will not have the information you had stored in your old account. We apologize for the inconvenience. However your new account will offer many new benefits like points for purchases, exclusive perks, and rewards. Please contact customer service if you need any assistance with your new account.

What is the RVCA Insider?

The RVCA Insider is our free loyalty program that offer points for all your purchases, rewards and benefits.

How do I join?

All you need to do is create an account. You will instantly receive 100 points just for joining.

What are the benefits?

Benefits include a $15 reward for every 200 points you earn and a variety of exclusive benefits.

How do I earn points?

You earn one point for every one dollar you spend. As soon as your RVCA Insider account holds 200 points, a reward will be created. You will receive an email advising you that a reward is available in your account. Alternatively, you can log into your My Account and your available rewards will be listed on the RVCA Insider Rewards page.

Do RVCA Insider rewards and benefits expire?

A $15 reward is valid for 60 days from the date it is issued. Additional RVCA Insider benefits like welcome, birthday and anniversary discounts are valid for 30 days from the date they are issued. You can view all of your available rewards and benefits on the RVCA Insider Rewards page of My Account.

What happens if I return an item?

If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed.

How do I reach the next level of the RVCA Insider program?

Member status is awarded based on point accumulation over a rolling 12 month period.

• Silver Members: accumulate 0 - 499 loyalty points within a rolling 12 month period.
• Gold Members: accumulate 500 - 999 loyalty points within a rolling 12 month period.
• Platinum Members: accumulate 1,000 or more loyalty points within a rolling 12 month period.

Where can I see my points, rewards and benefits?

You can view your points, rewards and benefits any time by logging in to your Account and visiting the RVCA Insider Rewards page.

My purchase doesn’t appear in my points balance, what should I do?

Points awarded for your purchases will appear in your account within 48 hours, as long as you logged in to your account in checkout. If you were not logged in, you will not receive points for your purchase.

PAYMENT

What payment methods do you accept?

We accept PayPal, Visa, MasterCard, American Express and Discover.

When will I be charged?

Initially, your credit card will hold a pending authorization at the time of order submission however your card not be fully charged until your order has shipped. Most orders ship within two days of receiving your order. You will receive a shipping confirmation email once the order has shipped from our warehouse.

How do I redeem my gift card?

Please Contact Customer Service.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. View Privacy Policy.

SHIPPING

What are your shipping rates?

Please visit our Shipping Page for details.

When will my order ship?

Most orders ship within two days of receiving your order, excluding weekends or holidays. You will receive a shipping confirmation email once the order has shipped from our warehouse.

How can I track my order?

You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.

What if there’s a problem with my shipment?

Please Contact Customer Service.

How do I cancel an order?

Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed. Please contact us if you require further assistance.

RETURNS/EXCHANGES

What is your return policy?

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on RVCA.com for return. Merchandise must be returned within 30 days. For free return shipping, your package must be received within 15 days. If we receive your package after 15 days of your order date, a $5 shipping fee will be deducted from your refund.

RVCA Insiders receive free return shipping if the package is received within 30 days.

We will not accept merchandise that’s missing tags, worn, altered, or washed. Shipping charges incurred during checkout are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

How do I return an item?

To return a purchase, please follow these instructions:

  • Submit a return request through our contact form to obtain a free return shipping label. Please include your order number.
  • Pack product with suitable packaging materials. Ensure the return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.
  • Drop your return package off at any UPS shipping location. You will receive an email confirmation once your refund is completed.

How do I exchange an item?

We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.

Please submit a return request through our contact form to obtain a return shipping label and instructions. Please include your order number.

RVCA Card

How do I use my RVCA Card?

We've recently made things easier for you!  If you are trying to redeem a RVCA Card you received before Feburary 2019, go to the RVCA Card site and enter your 7 digit code. PINs, which may appear on your card, are no longer required. If you need help with your card, please Contact Customer Service.

 

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